Service Loaner FAQ
Experiencing car problems is never fun, which is why at INFINITI of Central Arkansas we are dedicated to making your visit as painless as possible. One way we do that is to offer service loaner cars, which is a completely complimentary service as long as your INFINITI vehicle is at our service department getting a repair.
Here are some common questions we are asked about the courtesy loaner program:
Q: Can I get a loaner during my oil change?
A: Express services such as Oil & Filter Changes, Tire Rotations, Air & Cabin Filter Replacements, and Battery Diagnostics can all be done in about 60 minutes. We do provide complimentary WIFI, snacks and beverages, and a kids room to make the best experience of your short wait. If you cannot wait for one hour, a courtesy loaner vehicle can be provided.
Q: Do I have to gas up a loaner?
A: We expect loaners to be returned with a quarter (1/4) tank of regular-grade gasoline.
Q: Is there a limit to how many miles I can drive the loaner INFINITI?
A: No, but you need to keep the amount of traveling you do to a reasonable limit. You also should stay inside Arkansas.
Q: How soon must I return the loaner vehicle?
A: Once your vehicle has been serviced completely, you must return the loaner within 24 hours. We know people are busy, so we give you plenty of time to come by our dealership.
Q: Is there a cleaning fee?
A: Usually there’s not, but that depends on the state of the loaner vehicle when you return it. Smoking in one or transporting a pet will result in a $275.00 detailing fee.
Q: Are there any other restrictions with the INFINITI loaner program?
A: In order to take advantage of our INFINITI Courtesy Vehicle you must be 21 years of age, and have a valid driver’s license as well as proof of insurance.
Customers are responsible for any damage, fuel usage, violations, and insurance while in their possession.